Driving Innovation in Service Organisations

Driving Innovation in Service Organisations

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With an ever increasing globalization of the economy, rapid technological progress, and intensifying competition, service firms such as airports constantly have to fuel the engine of renewal to keep on prospering. Nevertheless, research is still left with the critical question how service firms can manage their ability to innovate. By applying a resource perspective, Jessica Scheler explores drivers and barriers affecting the ability to innovate in the airport industry. Findings reveal significant categories and deliver valuable findings for academia and managerial practice particularly with regard to leadership issues, organizational structure, and roles of individuals.The challenge for organizations is to transform the information into value creating activities like service innovation. ... But even globally, countries like China and India focus on service development in order to transform 1 See Weniger, 2011, anbsp;...


Title:Driving Innovation in Service Organisations
Author: Jessica Scheler
Publisher:Springer Science & Business Media - 2013-01-11
ISBN-13:

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